Booking

How do I book a transfer?

Book online at stg-hubtransfers-testwizard.kinsta.cloud in 3 steps: enter your pickup and drop-off locations, select your vehicle, and pay securely. You will receive a confirmation email immediately after payment.efficient connection without stops or transfers.

How far in advance should I book?

We recommend booking at least 24 hours in advance. Last-minute bookings are accepted subject to vehicle availability.

Can I modify my booking after confirmation?

Yes. Contact us by email at contact@hubtransfers.com or via WhatsApp at +32 492 98 70 11 at least 24 hours before pickup to request a modification.
option, avoiding train connections and schedule constraints.

Pricing & Payment

What is included in the price?

All prices are fixed and fully inclusive of VAT, tolls, parking fees, and waiting time. The price shown at booking is the price you pay — no hidden fees.

What payment methods are accepted?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Payment is processed securely via Stripe.

Do you provide VAT invoices for corporate clients?

Yes. Provide your company billing details at the time of booking. VAT invoices are issued by ASI CORP SRL (VAT: BE 0800.580.194). Invoices cannot be reissued with different billing details after confirmation.

Airport Transfers

How does flight tracking work?

Enter your flight number when booking. We monitor your flight in real time and automatically adjust your pickup time if your flight is delayed — at no extra charge.

What happens if my flight is delayed?

your driver will track your flight and adjust the pickup time automatically. You do not need to contact us. Up to 60 minutes of free waiting time is included after landing.

Where will my driver meet me at the airport?

Your driver will be waiting inside the arrivals hall holding a personalised name sign. Driver contact details are sent by email no later than 24 hours before your transfer.

How long is the transfer from Brussels Airport to Brussels city centre?

Approximately 20–30 minutes depending on traffic. Brussels Airport (BRU) is located 15 km from the city centre.

Cancellation

What is the cancellation policy?

Cancellations made more than 24 hours before pickup are fully refunded. Cancellations made less than 24 hours before pickup are non-refundable. No-shows are charged at the full rate.

How do I cancel my booking?

Email contact@hubtransfers.com with your booking reference number, or contact us via WhatsApp at +32 492 98 70 11.

Vehicles & Passengers

What vehicles are available?

We offer four vehicle categories: Economy (Skoda Octavia, up to 3 passengers), Standard (Mercedes E-Class, up to 3 passengers), SUV (Mercedes GLB, up to 4 passengers), and Van (Mercedes V-Class, up to 7 passengers).

Are child seats available?

Yes. Child seats and booster seats are available upon request. Please specify the child’s age and weight in the driver notes field when booking.

What is the luggage allowance?

Economy: 2 standard suitcases. Standard: 3 suitcases. SUV: 4 suitcases. Van: 6 suitcases. Oversized items (golf bags, bicycles, ski equipment) must be declared at booking.